Privacy Policy

PRIVACY NOTICE

The Little Foot Room Podiatry Clinic

Effective Date: June 2026

Introduction

The Little Foot Room Podiatry Clinic is committed to protecting your privacy and handling your personal information fairly, lawfully, and transparently. This Privacy Notice explains how we collect, use, store, and protect your personal data when you receive treatment from us, contact us, visit our website, or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and professional standards applicable to podiatry practice.

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1. Who We Are

Data Controller: The Little Foot Room Podiatry Clinic

Address:

The Little Foot Room
Eclipse Hair and Beauty
Talbot Drive
Euxton
PR7 6PD

Telephone: 07306 700222

Email: thelittlefootroom@gmail.com

Website: www.thelittlefootroom.co.uk

For any questions regarding this Privacy Notice or your personal information, please contact us using the details above.

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2. Information We Collect

We may collect and process the following information:

Personal Information

* Full name
* Date of birth
* Postal address
* Telephone number
* Email address
* Emergency contact details
* GP details

Health Information

* Medical history
* Medication history
* Allergies
* Podiatry assessments
* Treatment records
* Referral information
* Clinical photographs where relevant to treatment

Administrative Information

* Appointment history
* Communication records
* Consent forms
* Payment and billing information

Website Information

When visiting our website, we may collect:

* IP address
* Browser information
* Device information
* Website usage statistics
* Cookie preferences

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3. Why We Use Your Information

We use your personal information to:

* Provide safe and effective podiatry treatment
* Maintain accurate clinical records
* Arrange and manage appointments
* Send appointment reminders
* Communicate regarding your treatment and aftercare
* Process payments
* Comply with legal and professional obligations
* Improve our services
* Respond to enquiries and complaints

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4. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

Healthcare Provision

Processing is necessary for the provision of healthcare services.

Contract

Processing is necessary to provide the services you have requested.

Legal Obligation

Processing is required to comply with legal, regulatory, insurance, and professional obligations.

Legitimate Interests

Processing may be necessary for the effective management of the clinic and improvement of services.

Consent

We rely on consent for certain activities such as marketing communications and some website cookies.

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5. Clinical Photography

As part of your assessment and treatment, clinical photographs may be taken to:

* Monitor progress
* Record clinical findings
* Support treatment planning

Clinical photographs form part of your healthcare record and are stored securely.

Photographs will not be used for marketing, teaching, training, social media, or publication purposes without your separate written consent.

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6. Appointment Reminders

The Little Foot Room uses text message and email reminders to help patients remember appointments.

These communications are considered part of your healthcare service and do not constitute marketing.

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7. Online Booking

We use Cliniko to manage appointments and patient records.

When you book an appointment online, your information may be processed through Cliniko on our behalf.

Cliniko acts as a data processor and maintains appropriate security measures to protect your information.

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8. Email Communications

We may communicate with you by email regarding:

* Appointments
* Treatment information
* Aftercare advice
* Administrative matters

Email correspondence may be retained as part of your clinical record.

Although reasonable security measures are used, email cannot always be guaranteed as completely secure.

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9. Marketing Communications and Newsletters

With your consent, we may send information about:

* Clinic updates
* Health promotion information
* New services
* Special offers
* Newsletters

You may withdraw your consent at any time by:

* Clicking the unsubscribe link within emails
* Contacting the clinic directly
* Emailing thelittlefootroom@gmail.com

Withdrawal of consent will not affect your ongoing treatment or healthcare services.

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10. Website Cookies

Our website uses cookies to improve functionality and user experience.

Essential Cookies

These cookies are necessary for the operation of the website and online booking services.

Analytics Cookies

These cookies help us understand how visitors use our website and allow us to improve its performance.

Analytics cookies will only be used where required and with appropriate consent.

You can control cookie settings through your browser preferences and website cookie banner.

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11. Sharing Your Information

We may share information where necessary with:

* Your GP
* Other healthcare professionals involved in your care
* Hospitals or specialists where referrals are required
* Professional indemnity insurers
* Legal or regulatory authorities where required by law
* Approved service providers who support our business operations

We will only share information that is necessary and appropriate.

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12. Data Security

We take appropriate technical and organisational measures to protect your information, including:

* Secure clinical record systems
* Password-protected devices
* Restricted access to records
* Staff confidentiality obligations
* Secure storage and disposal procedures

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13. How Long We Keep Your Information

Healthcare records are retained in accordance with professional guidance and legal requirements.

Typically:

* Adult patient records are retained for a minimum of 8 years after the last treatment episode.
* Children’s records may be retained until age 25 or longer where required.

Records may be retained longer where there is a legal, regulatory, or clinical reason.

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14. Your Rights

Under UK GDPR, you have the right to:

* Access your personal data
* Request correction of inaccurate information
* Request restriction of processing in certain circumstances
* Object to processing where applicable
* Withdraw consent where consent is the lawful basis
* Request data portability where applicable
* Lodge a complaint with the Information Commissioner’s Office (ICO)

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15. Subject Access Requests

You may request a copy of your personal information by contacting:

The Little Foot Room Podiatry Clinic

Email: thelittlefootroom@gmail.com

Telephone: 07306 700222

We will normally respond within one month.

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16. Complaints

If you have concerns about how your information has been handled, please contact us in the first instance.

You also have the right to complain to the Information Commissioner’s Office (ICO).

Website: https://ico.org.uk